Storage Dulwich Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Dulwich provides storage and associated services, including packing, loading, unloading and removal-related assistance. By placing a booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings given:
Customer means the person, firm or company who requests or purchases services from Storage Dulwich.
Services means storage services and any related services we provide, which may include collection, delivery, packing, unpacking, handling and removal of goods.
Goods means the items that you deliver to us, or that we collect from you, for storage or associated handling.
Contract means the agreement between Storage Dulwich and the Customer for the provision of services, incorporating these Terms and Conditions.
Site means any storage facility or premises operated or used by Storage Dulwich for the provision of services.
2. Scope of Services
Storage Dulwich provides storage services and, where agreed, associated removal and handling services for domestic and business customers within our operational service area. We may offer short-term and long-term storage solutions, including containerised, room-based or unit-based storage, subject to availability.
The specific services, duration, and any collection or delivery arrangements will be detailed in your booking confirmation or written estimate. Any additional services requested after the initial booking may be subject to extra charges and separate confirmation.
3. Booking Process
3.1 You may request a quotation by providing details of the goods, approximate volume, access conditions, addresses for any collection or delivery, and required dates.
3.2 Quotations are based on the information you provide. If that information is incorrect or incomplete, we may adjust the price or, if necessary, decline to proceed with the service.
3.3 A booking is not confirmed until you have accepted our quotation and we have issued a booking confirmation. We may require a deposit or pre-payment before confirming your booking.
3.4 It is your responsibility to check the booking confirmation carefully and to notify us promptly of any errors, omissions or changes required.
4. Estimates and Pricing
4.1 Unless otherwise stated, all prices are given in pounds sterling and are exclusive of any applicable taxes or levies that may be imposed by law.
4.2 Quotations are normally provided as estimates based on the information supplied. We reserve the right to amend the charges where:
a. The volume or weight of goods exceeds the original estimate.
b. Access at collection or delivery addresses is significantly more difficult than described.
c. There are delays caused by you or by third parties under your control.
d. Additional services are requested or become necessary for safe completion of the work.
4.3 Where a fixed price has been agreed, it will be clearly stated as such in your booking confirmation. Any work or services outside the defined scope may be charged at our standard rates.
5. Payments and Deposits
5.1 We may require a deposit at the time of booking. The amount of the deposit and the due date for payment will be stated in your quotation or booking confirmation.
5.2 Storage charges are usually payable in advance, either weekly or monthly, as advised at the time of booking. Any removal or handling charges may be due prior to or on the day of service, according to our instructions.
5.3 Payment must be made using the methods we accept from time to time. We do not accept payment in cash by post and we do not accept payment in foreign currency.
5.4 If payment is not received by the due date, we reserve the right to:
a. Charge interest on overdue sums at the statutory rate or at a reasonable rate notified by us.
b. Withhold or suspend services, including denying access to the stored goods.
c. Exercise a lien over the goods and ultimately dispose of them, in accordance with applicable law, to recover unpaid charges and reasonable costs.
5.5 You are responsible for ensuring that recurring payments for ongoing storage remain up to date for the duration of the storage period.
6. Cancellations and Changes
6.1 You may cancel or amend a booking by giving us written notice, subject to any cancellation or amendment charges that may apply.
6.2 Where you cancel a booking, the following may apply unless otherwise stated in your booking confirmation:
a. If you cancel more than seven days before the scheduled service date, we may refund any deposit paid, less any reasonable administrative costs.
b. If you cancel within seven days but more than 48 hours before the scheduled service date, we may retain part or all of the deposit.
c. If you cancel within 48 hours of the scheduled service date or fail to provide access, we may charge up to the full quoted amount to cover our costs and loss of opportunity.
6.3 If you wish to change dates, volumes, addresses or other key details, we will endeavour to accommodate your request but cannot guarantee availability. Changes may result in revised pricing.
6.4 We may cancel or postpone services if:
a. You fail to pay any sums due.
b. You are in material breach of these Terms and Conditions.
c. We are unable to provide the service due to circumstances beyond our reasonable control, such as severe weather, accidents, road closures, strikes or other events of force majeure. In such cases, we will seek to rearrange the service at a mutually convenient time.
7. Customer Responsibilities
7.1 You confirm that you are either the owner of the goods or authorised by the owner to use our services and to accept these Terms and Conditions on their behalf.
7.2 You are responsible for:
a. Providing accurate and complete information for quotations and bookings.
b. Ensuring that goods are packed suitably for transport and storage, unless packing services have been agreed.
c. Ensuring safe, adequate access and parking for our vehicles where removal or collection services are provided.
d. Complying with all laws and regulations relating to the nature, storage and transport of your goods.
7.3 You must not store or request that we handle any goods that are dangerous, illegal, perishable, explosive, volatile or otherwise unsuitable for normal storage, including but not limited to:
a. Firearms, weapons or ammunition.
b. Chemicals, gases, fuels, oils or hazardous substances.
c. Live animals or plants.
d. Perishable foodstuffs or biological materials.
e. Cash, high-value jewellery, important documents or items requiring specialist or climate-controlled storage, unless we have agreed in writing to handle them.
8. Access to Stored Goods
8.1 Access to stored goods is permitted only during the access hours and under the procedures notified to you. We may require identification before allowing access.
8.2 We reserve the right to temporarily restrict access for maintenance, safety or security reasons. Where possible, we will provide reasonable notice of such restrictions.
8.3 We may enter a storage area or open containers where:
a. Required by law, court order or regulatory authority.
b. We reasonably believe that the goods include prohibited items or pose a safety risk.
c. It is necessary in an emergency or to protect property or persons.
9. Waste and Environmental Regulations
9.1 Storage Dulwich is not a waste disposal facility. You must not use our services to dispose of waste or unwanted items.
9.2 Any items left behind at the end of the storage period may, at our discretion, be treated as abandoned. We may dispose of such items in accordance with applicable law and charge you for the reasonable costs of removal, disposal and any necessary cleaning.
9.3 You must not bring or store items that are contaminated, infested, leaking or likely to cause pollution or damage to property, people or the environment.
9.4 Where we assist with the removal or clearance of unwanted items, this will be subject to separate charges and must comply with all relevant waste carrier and environmental regulations. You confirm that any items presented for disposal are lawfully yours to dispose of.
10. Our Liability
10.1 We will exercise reasonable care and skill in the provision of our services. However, our liability is subject to the limitations set out in this section.
10.2 Unless we have agreed in writing to provide enhanced cover or insurance, our liability for loss of or damage to goods, however caused, shall be limited to a reasonable maximum amount per item or per consignment, as stated in your quotation or booking confirmation.
10.3 We shall not be liable for:
a. Loss or damage arising from your failure to properly pack or protect goods where packing was not undertaken by us.
b. Loss of or damage to goods that are prohibited, inherently fragile or have a special value that you did not disclose.
c. Normal wear and tear, deterioration or depreciation of goods during storage.
d. Loss or damage arising from war, terrorism, acts of government, civil disturbance, or other events beyond our reasonable control.
10.4 We shall not be liable for any indirect, consequential or purely economic loss, including loss of profit, loss of business or loss of opportunity.
10.5 Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited or excluded under applicable law.
11. Insurance
11.1 You are strongly advised to arrange suitable insurance cover for your goods while in storage and during any removal or transport.
11.2 Where we offer optional insurance or protection schemes, details of the cover, exclusions and costs will be provided separately. Any such scheme will be subject to the relevant policy terms.
12. Duration and Termination of Storage
12.1 The minimum storage period, where applicable, will be stated in your booking confirmation. After the minimum period, storage may continue on a rolling basis until terminated by either party in accordance with this section.
12.2 You may terminate the storage agreement by providing us with reasonable written notice in accordance with the notice period stated in your documentation. All outstanding charges must be paid before goods are released.
12.3 We may terminate the storage agreement by providing you with written notice if:
a. You fail to pay any sums due within a reasonable period after they fall due.
b. You commit a serious or repeated breach of these Terms and Conditions.
c. Continuing to store the goods would be unlawful or unsafe.
12.4 On termination, you must arrange for removal of the goods from our site and settle all charges. If you fail to do so, we may exercise our rights to sell or dispose of the goods to recover sums owed, in accordance with applicable law.
13. Data Protection and Privacy
13.1 We will collect and process personal information about you in order to provide our services, manage your account and comply with legal obligations.
13.2 We will handle your personal information in accordance with applicable data protection laws. Details of how we collect, use and protect personal data may be set out in a separate privacy notice.
14. Complaints
14.1 If you are dissatisfied with any aspect of our services, you should raise the issue with us as soon as possible, providing full details of the problem.
14.2 We will investigate your complaint and aim to respond within a reasonable time. You agree to give us the opportunity to put things right before taking further action.
15. Changes to These Terms
15.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time you make a booking will normally apply to that booking.
15.2 For ongoing storage arrangements, we may notify you of updated terms. Continued use of our services after such notification may be treated as acceptance of the updated terms.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 You and Storage Dulwich agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or relating to these Terms and Conditions, the services, or the contract between us.
17. General Provisions
17.1 If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
17.2 No waiver by us of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach.
17.3 You may not assign or transfer your rights or obligations under the contract without our prior written consent. We may assign or subcontract our rights and obligations where this does not materially reduce the level of service provided to you.
17.4 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and Storage Dulwich in relation to the services and supersede any prior understandings or agreements.
