Dulwich Storage Terms and Conditions

These Terms and Conditions set out the basis on which Dulwich Storage provides self-storage and related services to customers in the United Kingdom. By making a booking, accessing a unit, or otherwise using our storage services, you agree to comply with these terms in full. If you do not agree, you should not proceed with a reservation or use of the premises.

For the purposes of this document, references to “we”, “us” and “our” mean Dulwich Storage, and references to “you” and “your” mean the customer, account holder, or any authorised user acting on the customer’s behalf. These terms apply to household storage, business storage, short-term storage, and any additional services offered in connection with your storage agreement.

We may update these terms from time to time to reflect changes in law, operational requirements, insurance conditions, or service structure. The version in force at the time of booking will apply unless a change is required by law or is otherwise necessary for safety, security, or regulatory compliance. It is your responsibility to review the current terms before confirming your booking.

1. Booking Process

All bookings for Dulwich Storage services are subject to availability and acceptance by us. A booking may be made through our authorised channels, and it will become binding only once we have confirmed the reservation and you have accepted these terms. We may require basic customer information, including your name, address, contact details, and any information needed for account verification or invoicing.

You must ensure that all information provided during the storage booking process is accurate, complete, and not misleading. If your circumstances change before the start date, you must notify us promptly. We may decline, suspend, or cancel a booking where we reasonably believe the information provided is false, incomplete, or inconsistent with our security or compliance requirements.

The booked unit or service is intended for the named customer only unless we agree otherwise in writing. You may not transfer, assign, or sublet your storage space without our prior written consent. Any special requirements, such as access arrangements, business use, or additional handling, must be agreed before the storage period begins and may be subject to additional charges.

2. Access, Use and Customer Responsibilities

You are responsible for ensuring that items placed into storage are suitable for keeping in a storage environment and that they are packaged appropriately. You must take reasonable steps to protect goods from damage, including using proper containers, wrapping, and labelling where appropriate. We are not responsible for deterioration caused by poor packaging, inherent vice, or the nature of the goods themselves.

Access to your unit or storage area may be subject to verification procedures, security checks, operating hours, safety instructions, or site rules. You must not allow any unauthorised person to access the premises or your unit. You are also responsible for ensuring that any person you authorise complies with these terms and with all posted instructions, notices, and safety requirements.

We may refuse access where payment is overdue, where we reasonably believe access would create a risk to safety, security, or compliance, or where emergency maintenance is required. You must not use the storage space for living accommodation, business trading from the premises unless expressly permitted, or any activity that could cause nuisance, fire risk, contamination, or breach of law.

3. Payment Terms

Unless otherwise agreed in writing, fees for self storage in Dulwich and any associated services are payable in advance. Charges may include storage rent, administration fees, lock charges, access fees, insurance contributions where applicable, and any other amounts stated at the time of booking or later agreed in writing. All prices are stated in pounds sterling and may be subject to VAT where applicable.

You must make payment using one of the accepted methods and ensure that funds are received by the due date. If a payment fails, is reversed, or is otherwise not received, we may suspend access, charge late payment fees where permitted, and take reasonable steps to recover the outstanding amount. You remain liable for all sums due until the account is settled in full.

We may review and adjust our charges from time to time. Any pricing changes will apply in accordance with the notice period stated in your agreement or, where no fixed period is stated, on reasonable notice. Continued use of the service after a price change takes effect will be treated as acceptance of the revised charge.

4. Cancellations, Termination and Refunds

You may cancel your booking before the storage start date in accordance with the cancellation terms provided at the time of reservation. Unless a different cooling-off or cancellation right is clearly stated in your agreement, fees already incurred, non-refundable charges, and services already provided will not be returned. Any refund due will be calculated after deduction of amounts properly owed to us.

Either party may terminate the storage agreement by giving the required notice stated in the booking confirmation or, if no notice period is specified, by giving reasonable notice in writing. You must remove all goods, return any access items, and leave the unit clean and empty by the termination date. Failure to vacate on time may result in continuing charges and, where permitted by law, further action to recover possession of the unit.

We may terminate or suspend your agreement immediately if you seriously breach these terms, provide false information, fail to pay amounts due, use the premises unlawfully, or create a risk to the site, staff, other customers, or stored goods. In such cases, we may require you to remove your items promptly and may charge for any costs we reasonably incur as a result of the breach.

5. Liability and Insurance

You are responsible for arranging appropriate insurance for the goods you store, unless we have expressly agreed in writing to provide insurance as part of the service. Any insurance we arrange or facilitate will be subject to its own policy wording, exclusions, excesses, and claim conditions. You should ensure that the level of cover is sufficient for the replacement value of your items.

We will take reasonable care to operate our facilities with due skill and attention, but we do not exclude or limit liability where it would be unlawful to do so. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other matter that cannot legally be excluded under UK law.

Subject to the foregoing, we are not liable for loss or damage to stored items unless it is caused directly by our proven negligence or breach of contract. We are not responsible for indirect or consequential loss, loss of profit, loss of business, loss of goodwill, or loss of data. In any event, our liability may be limited to the amount reasonably recoverable under the applicable insurance or to the value of the affected goods, whichever is lower, except where the law requires otherwise.

6. Prohibited Items and Waste Regulations

You must not store any item that is illegal, hazardous, unstable, perishable, environmentally harmful, or otherwise unsuitable for storage. Prohibited items include, without limitation, flammable liquids, explosives, toxic materials, gases, firearms, stolen goods, counterfeit goods, live animals, and any item that may pose a risk to health, safety, or the environment. If we suspect prohibited items are present, we may inspect, remove, or report them to the relevant authorities where appropriate.

All customers must comply with applicable waste regulations and environmental laws. You must not abandon waste, packaging, furniture, appliances, electrical items, or any other refuse in or around the premises unless we have expressly agreed to accept it under a lawful waste handling arrangement. Any disposal of waste must follow the relevant rules for classification, segregation, storage, transport, and authorised collection.

If you leave items behind after termination, or if items are identified as waste, contaminated material, or abandoned property, we may arrange removal or disposal in accordance with law. You will be responsible for all reasonable costs, charges, and handling fees incurred. We may also notify the authorities if the items present a regulatory, environmental, or safety concern.

7. Security, Inspections and Maintenance

We operate security measures designed to protect the premises, but these measures do not create a guarantee against theft, damage, or unauthorised access. You must keep your unit locked with an approved lock where required and safeguard any keys, access codes, or entry devices. You are responsible for any loss caused by your failure to secure your storage area properly.

We may carry out inspections, maintenance, cleaning, repairs, or emergency works at reasonable times, or without notice where urgent action is required. Where reasonably practicable, we will seek to minimise disruption. You must cooperate with lawful safety instructions and may be required to temporarily move items or allow access to a unit in order to prevent harm or carry out essential work.

You must report any suspected security issue, water ingress, fire risk, or damage to the premises as soon as reasonably possible. Delay in reporting a problem may affect our ability to investigate or mitigate loss and may reduce or prevent any claim that could otherwise be made under these terms or any relevant insurance arrangement.

8. Default, Charges and Enforcement

If you fail to pay amounts due, breach these terms, or leave goods beyond the agreed termination date, we may take action permitted by law and by your storage agreement. This may include applying further storage charges, restricting access, recovering debt, removing abandoned goods, or exercising any lien or statutory rights available to us as a storage operator.

Before disposing of any goods where required, we will take reasonable steps to give notice in accordance with the agreement and applicable law. However, if the goods are hazardous, perishable, or present an immediate danger, we may act sooner to protect people, property, or the environment. Any sale, disposal, or retention of goods will be handled in a manner consistent with our legal rights and obligations.

If the proceeds of sale are insufficient to cover sums owed, you will remain liable for the balance, including reasonable costs of removal, sale, disposal, storage, administration, and enforcement. We may use any lawful means to recover outstanding debts, subject always to applicable consumer and contract law.

9. Data, Communication and Notices

We may use the contact details you provide to administer your account, send service notices, request payment, or communicate important updates relating to your storage agreement. You must keep your contact details current. Notices sent to the last known email address, postal address, or other agreed communication method will be treated as validly delivered where permitted by law.

We process personal data in accordance with applicable UK data protection laws. Information may be used for account management, security, fraud prevention, legal compliance, and service delivery. We will only share personal data where necessary for these purposes, where required by law, or where you have consented to such sharing.

You are responsible for ensuring that any items stored do not contain confidential, sensitive, or restricted material unless you have taken appropriate safeguards. We recommend that you retain records of the contents and value of your stored goods for your own insurance and management purposes.

10. Governing Law and Jurisdiction

These Terms and Conditions, and any non-contractual obligations arising out of or in connection with them, are governed by the laws of England and Wales. If you are a customer in another part of the United Kingdom, mandatory local consumer protections may still apply where required by law.

Any dispute arising from or in connection with the Dulwich Storage terms, the booking, the use of the premises, or any related service shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless applicable law requires otherwise. Nothing in these terms affects your statutory rights as a consumer.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Failure by us to enforce any right or remedy immediately will not constitute a waiver of that right or remedy.

11. General Provisions

These Terms and Conditions, together with your booking confirmation and any written variations agreed by us, constitute the entire agreement between the parties in relation to the storage service. You confirm that you have relied on your own judgment in choosing the service and that no statement outside these terms forms part of the agreement unless expressly confirmed in writing.

Headings are included for convenience only and do not affect interpretation. If any wording is inconsistent with a mandatory legal requirement, the legal requirement will prevail to the extent of that inconsistency. Any waiver, variation, or amendment must be confirmed by us in writing to be effective.

By using Dulwich Storage services, you acknowledge that you have read, understood, and agreed to these terms. Please keep a copy for your records, as it sets out the rights and responsibilities that apply throughout the storage period.